Refund & Return Policy

At BioPaw Lab, we believe precision engineering should lead to visible wellness. We are so confident in the quality of our clinical-grade pet gear that we want you to experience it without risk.

The BioPaw "No-Questions-Asked" 30-Day Guarantee

We know that true wellness takes time to observe. That’s why we encourage you to put our products to the test in your own home.

Try it for 30 days. If you don't see a significant improvement in your pet's wellness habits, or if you are unsatisfied for any reason, you are entitled to a full refund.

Yes, even if it has been used. We don't expect the product to be in "as-new" condition if it has been helping your pet improve their health. We only ask that you include all original components in the return package.

Returns Process

1. Notification: Simply email our support team at hello@biopawlab.com with your order number. No complex justifications or "interrogations" required.
2. Authorization: We will provide you with a Return Merchandise Authorization (RMA) and the return shipping address.
3. Shipping: You will be responsible for the return shipping costs. As a boutique lab focused on high-grade manufacturing, we cannot refund original or return shipping fees unless the item is defective.

Refunds

Once your return is received at our facility, we will process your refund immediately. A credit will be applied to your original method of payment within 5-10 business days, depending on your bank's policies.

Damaged or Defective Items

In the rare event that your gear arrives with a manufacturing defect, we will replace it immediately at zero cost to you. This is part of our commitment to durability and clinical excellence.

Contact Us

Need help with a return? Reach out to our clinical support team at hello@biopawlab.com.